Perfect order rate

    The share of orders delivered on time, complete, undamaged, and correctly documented.

    Why it matters

    It captures whether every part of the promise was kept, not just whether the order shipped fast.

    Related terms

    WISMO

    The shorthand for customer inquiries asking where an order stands after purchase.

    Made-to-order lead time

    The time between an order being placed and a made-to-order product being ready to ship.

    Fulfillment SLA

    An internal agreement that sets a target time for each stage of order fulfillment, from proof to production to shipment.